WHITE PAPER - This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Brand Loyalty | Budgeting | Contact Centers | Cost Benefit Analysis | Customer Loyalty | IVR | Web Conferencing Services

WHITE PAPER - Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.
Posted: August 20, 2008 | Published: August 15, 2008


Topics:  Business Intelligence | Collaboration | Enterprise | Instant Messaging | Manufacturing | Social Networking | Web Conferencing Services

WHITE PAPER - If 55 percent of communication is determined by nonverbal cues, namely tone of voice and body language, how many important details are you missing in an e-mail exchange or teleconference? A TANDBERG/Roper ASW survey found that 56% o...
Posted: March 14, 2008 | Published: March 13, 2008


Topics:  Video Systems | Video Telephones | Video-over-DSL | Videoconferencing Services | Videoconferencing Software | Videoconferencing Systems | Web Conferencing Services