WHITE PAPER - This white paper will examine trends in server virtualization security and reveal the many compelling advantages of cross-platform VM isolation solutions.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Data Center Management | Data Centers | Marketing | Security | Server Virtualization | VMware

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - This paper presents a big-picture view of the area, looking at both Microsoft offerings and complementary partner products, the intent is to provide a technology overview of BPM in the Microsoft world.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Business Process Management | Business Processes | Collaboration | Document Management | Manufacturing | Marketing | Vendors

WHITE PAPER - The MOMM presents a more realistic view of the journey and benefits, by using the MOMM marketing executive can evaluate where they are and develop a specific roadmap for investments in people, process and technology.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Data Integration | Databases | Enterprise | Marketing | SAP (Product) | Vendors

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  CRM | Customer Loyalty | Data Quality | Databases | IVR | Marketing | Productivity | Sales

WHITE PAPER - Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
Posted: October 24, 2008 | Published: June 1, 2008


Topics:  Collaboration | CRM | Domino | Enterprise | Instant Messaging | Inventory Management | IP Telephony | Marketing | Microsoft Exchange | Unified Messaging Systems

WHITE PAPER - The Tellabs mobile backhaul solutions business case demonstrates the potential for up to 93% in savings in the long-term evolution of mobile networks-more than €120 million over three years for one large multinational operator.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Investments | Marketing | Mobile Device Management | Mobile Device Management Software | Mobile Workers | Sales | Security | Vendors

WHITE PAPER - This paper helps pharmaceutical manufacturers understand how supply chain functions such as demand and inventory planning can positively impact their overall operations and bottom line.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Best Practices | Capacity Planning | Customer Service | Manufacturing | Marketing | Pharmaceutical Industry | Supply Chain Management

WHITE PAPER - Read this report to learn how to find an optimal SIEM solution that will support the real-time log collection, is scalable, easy to deploy and will be easy to support and maintain.
Posted: October 17, 2008 | Published: October 16, 2008


Topics:  Fraud Protection | Information Management | Information Security | Marketing | Network Security | Regulatory Compliance | Sales | Software

WHITE PAPER - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Email | Knowledge Management | Marketing | Social Computing | Social Networking

WHITE PAPER - This paper discusses supply chain challenges in terms of velocity, flexibility, efficiency and other performance metrics.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Best Practices | Business Process Automation | ERP | Marketing | Metrics | Supply Chain Event Management | Vendors

WHITE PAPER - This <i>Gartner RAS Core Research</i> white paper lays out key points IT professionals must consider when employing web content management technologies.
Posted: October 15, 2008 | Published: October 15, 2008


Topics:  CIOs | Content Management Software | Content Management Systems | HTML | J2EE | Marketing | TCO | Vendors | Web Content Management

WHITE PAPER - This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Business Intelligence | CRM | Knowledge Management | Marketing | Sales | Web Analytics

WHITE PAPER - This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.
Posted: October 14, 2008 | Published: October 14, 2008


Topics:  Business Intelligence | CRM | ERP | Marketing | SMS | Software | Systems Management

WHITE PAPER - This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
Posted: October 13, 2008 | Published: October 13, 2008


Topics:  CRM | Customer Data Management | Customer Service | ERP | Marketing | Master Data Management | Sales | Sales and Marketing Software

WHITE PAPER - This paper explains how business applications and automation can enable a company to meet customers' expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Customer Service | Manufacturing | Marketing | Supply Chain Automation | Supply Chain Management

WHITE PAPER - While food manufacturers have little control over rising raw material & energy costs, they overlook the area where they can control costs, their inventory. This paper explains how to avoid problems caused by poorly controlled inventory.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  Business Intelligence | Inventory Management | Manufacturing | Marketing | Supply Chain Automation | Supply Chain Management

WHITE PAPER - This transcript is from the webcast entitled by the same name. It focuses on how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Marketing | Marketing Information Systems | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Order Management | Sales Representatives

WHITE PAPER - In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier.
Posted: October 2, 2008 | Published: May 30, 2006


Topics:  Apparel Industry | CRM | ERP Software | Manufacturing Software | Manufacturing Systems | Marketing | Sales | Supply Chain Management

WHITE PAPER - This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Business Intelligence | Customer Loyalty | Databases | Financial Services | Marketing | Productivity

WHITE PAPER - In the age of digital content, marketing departments are increasingly tasked with creating digital experiences to promote their companies' brands.
Posted: September 12, 2008 | Published: September 12, 2008


Topics:  Business Intelligence | Collaboration | Content Management | Digital Asset Management | ERP | Marketing | Marketing Information Systems

WHITE PAPER - In this E-Guide, you will find a list of important questions that should be asked of you and your organization when you are considering a unified communications implementation.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Intelligence | Collaboration | Communications Systems | Contact Management | Customer Service | Marketing | Productivity

WHITE PAPER - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Satisfaction | Manufacturing | Marketing | Productivity | ROI | Sales | Vendors