<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: CRM Best Practices Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/CRM-Best-Practices.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 18 Nov 2008 12:15:30 EST</lastBuildDate>
	<pubDate>Tue, 18 Nov 2008 12:15:30 EST</pubDate>  <item> <title><![CDATA[Seven Reasons Why SIP Will Improve Your Customer Care Strategy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227026554_764.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document describes how Opus Research evaluates seven ways that firms can build a customer&#45;centric organization and enhance the customer experience.
   Published by: Genesys]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Maturing with the Millennials Are Organisations Prepared for the Millennial Consumer&#63;]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227026553_558.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial&#44; a sampling comments point to convenience&#44; customisation&#44; community and &#34;cool&#34; as motivating factors for millennials.
   Published by: Genesys]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optimizing the application testing of your siebel CRM environment - IT Briefing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223480751_557.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper is based on a SearchSoftwareQuality.com presentation&#44; &#34;Optimizing the Application Testing of Your Siebel CRM Environment&#44;&#34; sponsored by HP and Infosys.
   Published by: HP and Infosys]]></description>
		<pubDate>Wed, 08 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223401301_347.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
   Published by: IBM]]></description>
		<pubDate>Wed, 08 Oct 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Achieve Unlimited Growth and Acquisition Capabilities with IBM applications]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214597595_716.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources.
   Published by: Xperia]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[It&#39;s All about the Salesperson: Taking Advantage of Web 2.0]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221841638_184.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines the challenges salespeople face&#44; the growing Web 2.0 trend in the enterprise&#44; and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 19 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[5 Ways to Improve Customer Service in A Down Economy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221835992_27.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost.  The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
   Published by: OpenSpan]]></description>
		<pubDate>Thu, 18 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Profit&#45;Minded Contact Center &#45; Building an ROI Case for Customer Interaction Solutions in Financial Services.]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221059937_340.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shows you how contact centers can deliver differentiated customer service&#44; build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
   Published by: Portrait Software]]></description>
		<pubDate>Wed, 10 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CRM for the Professional on the Go]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1167062434_471.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
   Published by: BlackBerry]]></description>
		<pubDate>Mon, 25 Dec 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Expanding your Channel Business with Performance and Capacity Planning]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216147106_963.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This expert Videocast from SearchStorageChannel.com features Greg Schulz, Founder and a Senior Analyst for the StorageIO Group.
   Published by: Arrow ECS Midmarket Group]]></description>
		<pubDate>Tue, 15 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Putting the Relationship Back in Relationship Marketing &#45; Driving Value through Customer Engagement and Advocacy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1205952541_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.
   Published by: SAP America Inc]]></description>
		<pubDate>Wed, 19 Mar 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

