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	<rss version="2.0"> <channel> <title>Bitpipe: CTI (Computer Telephony Integration) Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/CTI-(Computer-Telephony-Integration).html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 26 Jun 2008 18:15:32 EDT</lastBuildDate>
	<pubDate>Thu, 26 Jun 2008 18:15:32 EDT</pubDate>  <item> <title><![CDATA[Podcast: Intelligent Branch Office Communication Strategies]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214496072_628.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Craig Wilson&#44; Principle Business Communications consultant and Bruce Mazza&#44; Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.
   Published by: Avaya Inc.]]></description>
		<pubDate>Thu, 26 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Success Story: Communications &#45; AT&#38;T]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1211222192_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The company wanted to meet a goal of answering 92% of all customer calls before abandonment&#44; without adding staff.
   Published by: Genesys]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

