Bitpipe: Call Center Management Research http://cyberlibrary.wsta.org/rlist/term/Call-Center-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 12 Nov 2008 13:15:21 EST Wed, 12 Nov 2008 13:15:21 EST <![CDATA[Revolutionizing Call Data Record Management at Verizon - Webinar]]> Wed, 12 Nov 2008 24:00:00 EST <![CDATA[E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]> Mon, 03 Nov 2008 24:00:00 EST <![CDATA[Integrating Unified Communications into Business Applications to Improve Customer Service]]> Fri, 19 Sep 2008 24:00:00 EDT <![CDATA[5 Ways to Improve Customer Service in A Down Economy]]> Thu, 18 Sep 2008 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.]]> Wed, 10 Sep 2008 24:00:00 EDT <![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Case Study: Children's Memorial Hospital]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Benefits and Advantages of Recording and Archiving Calls]]> Sun, 01 Oct 2006 24:00:00 EDT <![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Best Practices for Remote Support and Services]]> Sun, 25 Jun 2006 24:00:00 EDT <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Extraordinary Customer Service]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction]]> Mon, 03 Mar 2008 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Success Story: Communications - AT&T]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Can a better phone bill reduce churn?]]> Sat, 01 Mar 2008 24:00:00 EST