<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Call Center Services Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Call-Center-Services.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 16 Sep 2008 15:15:26 EDT</lastBuildDate>
	<pubDate>Tue, 16 Sep 2008 15:15:26 EDT</pubDate>  <item> <title><![CDATA[Business on the Move]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221582274_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization.
   Published by: Sage (UK) Limited]]></description>
		<pubDate>Tue, 16 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Profit&#45;Minded Contact Center &#45; Building an ROI Case for Customer Interaction Solutions in Financial Services.]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221059937_340.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper shows you how contact centers can deliver differentiated customer service&#44; build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
   Published by: Portrait Software]]></description>
		<pubDate>Wed, 10 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self&#45;Service]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219941845_720.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.
   Published by: Parature, Inc.]]></description>
		<pubDate>Thu, 28 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Case Study: Children&#39;s Memorial Hospital]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216993641_558.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study Children&#39;s Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital&#39;s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
   Published by: ABS Associates, Inc.]]></description>
		<pubDate>Fri, 25 Jul 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

