Bitpipe: Call Centers Research http://cyberlibrary.wsta.org/rlist/term/Call-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 21 Nov 2008 11:15:31 EST Fri, 21 Nov 2008 11:15:31 EST <![CDATA[Contact Centers for Dummies]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[Business Process Automation in Financial Services]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[Business Process Automation in Retail]]> Tue, 18 Nov 2008 24:00:00 EST <![CDATA[E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP)]]> Thu, 06 Nov 2008 24:00:00 EST <![CDATA[E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes]]> Tue, 04 Nov 2008 24:00:00 EST <![CDATA[E-Book: Capitalizing on Unified Communications in the Call Center]]> Mon, 03 Nov 2008 24:00:00 EST <![CDATA[Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[The Value of Customer Insight]]> Mon, 13 Oct 2008 24:00:00 EDT <![CDATA[Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support]]> Fri, 26 Sep 2008 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services.]]> Wed, 10 Sep 2008 24:00:00 EDT <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Case Study: Children's Memorial Hospital]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Cost Cutting in IT to Cope with Economic Slowdown]]> Wed, 05 Mar 2008 24:00:00 EST <![CDATA[Constellation Energy Group]]> Thu, 01 Feb 2007 24:00:00 EST <![CDATA[How to Manage Benefits Administration During Mergers and Acquisitions]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Roadmap for Implementing a Multi-Site IP Contact Center]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Success Story: Communications - AT&T]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Customer Support Solution]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[IFS Applications - Supply Chain Management]]> Wed, 07 Feb 2007 24:00:00 EST <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST