Bitpipe: Contact Center Workforce Management Research http://cyberlibrary.wsta.org/rlist/term/Contact-Center-Workforce-Management.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Mon, 01 Sep 2008 24:15:22 EDT Mon, 01 Sep 2008 24:15:22 EDT <![CDATA[Call Center Management: Planning, Scheduling, Historical and Real Time Statistics]]> Thu, 28 Aug 2008 24:00:00 EDT