Bitpipe: Contact Centers Research http://cyberlibrary.wsta.org/rlist/term/Contact-Centers.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Fri, 21 Nov 2008 11:15:31 EST Fri, 21 Nov 2008 11:15:31 EST <![CDATA[Contact Centers for Dummies]]> Fri, 21 Nov 2008 24:00:00 EST <![CDATA[The Five Productivity Benefits of a Secure Network]]> Fri, 10 Oct 2008 24:00:00 EDT <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]> Thu, 04 Sep 2008 24:00:00 EDT <![CDATA[Preparing for the Unexpected: Utilizing Avaya to Help Build Your Communications Continuity Capability]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Thriving in an Economic Downturn]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Enterprise Benefits of Real-time Contact Center Performance Management]]> Thu, 03 Apr 2008 24:00:00 EDT <![CDATA[Bringing Personalized Financial Services to Farmers]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Essential Manager's Guide: Intelligent Communications]]> Thu, 05 Jun 2008 24:00:00 EDT <![CDATA[Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Extraordinary Customer Service]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Implementing a Telecommuting Program]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Best Practices for Home Agents]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]> Tue, 01 Jan 2008 24:00:00 EST <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT <![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]> Fri, 08 Feb 2008 24:00:00 EST