<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Contact Management Software Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Contact-Management-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 02 Jun 2008 14:15:52 EDT</lastBuildDate>
	<pubDate>Mon, 02 Jun 2008 14:15:52 EDT</pubDate>  <item> <title><![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212170089_485.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
   Published by: Avaya Inc.]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Genesys Global Consumer Survey &#45; 2007]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206446550_580.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty&#44; it also reveals some interesting trends in consumer expectations.
   Published by: Genesys]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  </channel> </rss>

