<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Customer Data Management Software Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Customer-Data-Management-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 18 Nov 2008 12:15:30 EST</lastBuildDate>
	<pubDate>Tue, 18 Nov 2008 12:15:30 EST</pubDate>  <item> <title><![CDATA[Seven Reasons Why SIP Will Improve Your Customer Care Strategy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227026554_764.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This document describes how Opus Research evaluates seven ways that firms can build a customer&#45;centric organization and enhance the customer experience.
   Published by: Genesys]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1226595553_593.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets&#44; intensified focus on costs&#44; and customer dissatisfaction.
   Published by: Avaya Inc.]]></description>
		<pubDate>Thu, 13 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Surviving and Thriving in the Customer&#45;Driven Age]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221841639_659.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools.  Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 19 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212429633_412.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges&#44; opportunities and benefits of vertical applications as well as advice for industry&#45;specific solutions.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

