Bitpipe: Customer Interaction Services Research http://cyberlibrary.wsta.org/rlist/term/Customer-Interaction-Services.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Wed, 29 Oct 2008 13:15:28 EDT Wed, 29 Oct 2008 13:15:28 EDT <![CDATA[Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience]]> Wed, 29 Oct 2008 24:00:00 EDT <![CDATA[Transform Your Online Presence: The Five "C's" of Web Content Management with Forrester Research]]> Sat, 18 Oct 2008 24:00:00 EDT <![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]> Wed, 08 Oct 2008 09:00:00 EDT <![CDATA[Seven Email Marketing Refreshes]]> Sat, 04 Oct 2008 24:00:00 EDT <![CDATA[E-Book: Making Real-time Information a Reality in the Contact Center]]> Mon, 08 Sep 2008 24:00:00 EDT <![CDATA[TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers]]> Wed, 03 Sep 2008 24:00:00 EDT <![CDATA[The Customer Managed Inventory (CMI) Model: Enhancing inventory operations through customer management]]> Mon, 01 Sep 2008 24:00:00 EDT <![CDATA[On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Benefits and Advantages of Recording and Archiving Calls]]> Sun, 01 Oct 2006 24:00:00 EDT <![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Using Real-Time Information to Improve Contact Center Performance]]> Mon, 05 May 2008 09:00:00 EDT