<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Customer Loyalty Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Customer-Loyalty.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 04 Nov 2008 11:15:32 EST</lastBuildDate>
	<pubDate>Tue, 04 Nov 2008 11:15:32 EST</pubDate>  <item> <title><![CDATA[Oracle WebLogic Server:  A Solid Foundation for Service-Oriented Architecture]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225815560_398.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 04 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[5 Ways to Put Your CRM Data to Work for You and Your Customers]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225294706_220.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
   Published by: Angel.com]]></description>
		<pubDate>Wed, 29 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Triple Threat or Trip to Success?]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1224857725_64.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Fri, 24 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[6 Best Practices for Preventing Enterprise Data Loss]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202479988_453.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
   Published by: RSA, The Security Division of EMC]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Iron Mountain Recreates Proprietary Music and Video Software for Trans World Entertainment with Technology Escrow and Verification Services]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223725508_488.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS.
   Published by: Iron Mountain Digital]]></description>
		<pubDate>Sat, 11 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Relevance Revolution: Making the Move from Personalized to Individualized Marketing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221667263_529.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explains the challenges marketers face today and how innovative, next generation campaign approaches are beginning to separate the best from the rest.
   Published by: Portrait Software]]></description>
		<pubDate>Wed, 17 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improve Business Performance and Customer Loyalty in 5 Steps]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1220541409_874.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.
   Published by: Infor]]></description>
		<pubDate>Thu, 04 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Thriving in an Economic Downturn]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219406873_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low &#150; even when everyone is tightening their budgets.
   Published by: Avaya Inc.]]></description>
		<pubDate>Fri, 22 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[That Was Then This Is Now: The New Rules of Email Marketing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1218204050_306.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won&#39;t work anymore. This paper reviews the new rules of email marketing.
   Published by: Silverpop Systems Inc.]]></description>
		<pubDate>Thu, 01 Jan 2004 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Top 10 Reasons for Automated Application Quality Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214245967_728.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance and availability.
   Published by: CA]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Supercharging Site Performance for Unmatched Holiday Success]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1213812348_8.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webinar is on best practices for optimizing online customer experience&#44; as well as best practices in terms of overall holiday planning.
   Published by: Akamai Technologies]]></description>
		<pubDate>Wed, 19 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212860329_785.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The BI Survey 7&#44; the leading independent survey of real&#45;world BI implementations&#44; provides unique&#44; statistically significant insight into actual BI implementations and customer experiences with various BI products.
   Published by: MicroStrategy Incorporated]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Genesys Global Consumer Survey &#45; 2007]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206446550_580.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty&#44; it also reveals some interesting trends in consumer expectations.
   Published by: Genesys]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optim&#153; Data Growth Solution for Oracle&#39;s Siebel&#174; CRM]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1205432701_840.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    IBM&#39;s Optim&#153; Data Growth Management Solution for Oracle&#39;s Siebel&#174; CRM offers comprehensive Siebel archiving capabilities&#44; fully integrated within the Siebel workflow.
   Published by: IBM]]></description>
		<pubDate>Thu, 13 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Akamai Dynamic Site Solution for the Hotel and Travel Industry]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1204826035_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Akamai provides a complete e&#45;business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
   Published by: Akamai Technologies]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202512763_790.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
   Published by: Avaya Inc.]]></description>
		<pubDate>Fri, 08 Feb 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

