Bitpipe: Customer Service Research

Bitpipe: Customer Service Research http://cyberlibrary.wsta.org/rlist/term/Customer-Service.html?asrc=RSS_BP White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe en-us Thu, 28 Aug 2008 20:15:18 EDT Thu, 28 Aug 2008 20:15:18 EDT <![CDATA[Jobfox Stays ahead of Brisk Growth with Customer Self-Service]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software]]> Thu, 28 Aug 2008 24:00:00 EDT <![CDATA[Leveraging EMC Captiva and eCopy for Your Distributed Capture Needs]]> Wed, 27 Aug 2008 24:00:00 EDT <![CDATA[Tableau Customer Case Study]]> Mon, 25 Aug 2008 24:00:00 EDT <![CDATA[Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[Thriving in an Economic Downturn]]> Fri, 22 Aug 2008 24:00:00 EDT <![CDATA[BlueHornet Whitepaper - Best Practices for Transactional Email Messages]]> Tue, 19 Aug 2008 24:00:00 EDT <![CDATA[The True Value of Learning]]> Fri, 15 Aug 2008 24:00:00 EDT <![CDATA[On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Customer Relationship Management Sales Enablement: User Acceptance Means More Sales]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Customer Relationship Management - Integration for a Customer Centric View]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Engaging with the New eLearning]]> Thu, 14 Aug 2008 24:00:00 EDT <![CDATA[Service Management: Identify and Leverage Your Existing Service Life Cycles]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Accelerate Your Business with WebSphere Portal Accelerators]]> Wed, 13 Aug 2008 24:00:00 EDT <![CDATA[Improving Operations with Reports, Plans and Metrics]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Extraprise CRM Support Survey Report]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[Marketing Transformation - How to Lead the Revolution]]> Thu, 01 Jan 2004 24:00:00 EST <![CDATA[QlikView for SAP]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Oracle Business Intelligence Applications Overview]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive]]> Fri, 01 Aug 2008 24:00:00 EDT <![CDATA[5 Ways to Improve Customer Service in a Down Economy]]> Wed, 13 Aug 2008 08:00:00 EDT <![CDATA[Realizing Faster Return through Unified Communications Agility]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[APC Critical Power & Cooling Resource Center]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Case Study: Children's Memorial Hospital]]> Fri, 25 Jul 2008 24:00:00 EDT <![CDATA[Order-to-Cash Best Practices for Billing: Automated Access and Delivery]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Automated Sales Order Processing for Order-to-Cash Performance with SAP® Solutions]]> Thu, 24 Jul 2008 24:00:00 EDT <![CDATA[Footprint: Warehouse Management System WMS]]> Mon, 21 Jul 2008 24:00:00 EDT <![CDATA[Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award]]> Tue, 22 Jul 2008 24:00:00 EDT <![CDATA[Bowen & Groves Honored in Fifth Annual International Business Awards(SM)]]> Tue, 22 Jul 2008 24:00:00 EDT <![CDATA[CSS Paper: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]> Fri, 29 Jun 2007 24:00:00 EDT <![CDATA[Steps for Implementing Comprehensive Support Management]]> Mon, 14 Jul 2008 24:00:00 EDT <![CDATA[Benefits and Advantages of Recording and Archiving Calls]]> Sun, 01 Oct 2006 24:00:00 EDT <![CDATA[Winning Strategies for Customer Responsiveness - An Article from IQ Magazine]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Best Practices in Reconciliation: A Practical Guide for Asset Managers]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Six Secrets for Effectively Managing a Customer Support Organization]]> Thu, 10 Jul 2008 24:00:00 EDT <![CDATA[Product Management & the Functional Designer: 3 Reasons It's a "Must-Have" for Successful Products]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Datex Corporation & Best Software SLX: Saleslogix 6.2 for Customer Relationship Management]]> Tue, 08 Jul 2008 24:00:00 EDT <![CDATA[SageCRM: Part of the Sage Accpac Extended Enterprise Suite]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Being Agile in a Non-Agile World]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Shenzhen Telecom]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Uncovering Hidden B2B Sales Potential]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[Risk Data Suite for Communications Providers and Electric Utilities]]> Tue, 01 Jul 2008 24:00:00 EDT <![CDATA[NAC at the Endpoint: Control Your Network through Device Compliance]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Empowering Store Managers]]> Thu, 26 Jun 2008 24:00:00 EDT <![CDATA[L'oreal Effect or the Lipstick Effect]]> Thu, 26 Jun 2008 24:00:00 EDT <![CDATA[Calculating the ROI of a SOA Project]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Business Intelligence Services and Solutions]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Bringing Personalized Financial Services to Farmers]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Fire & Security Success Story]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Whatever Happened to Service?]]> Mon, 23 Jun 2008 24:00:00 EDT <![CDATA[IT Briefing: Making the Most of OSS and Service Provider CRM]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Supply Chain Management in Kraft]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[ERP for Successful Manufacturing]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Products and Services: ERP for Importers, Manufacturers and Distributors]]> Thu, 19 Jun 2008 24:00:00 EDT <![CDATA[Going Mobile: Developing an Application Mobilization Plan for Your Business]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Data Quality and Identity Resolution]]> Fri, 30 May 2008 24:00:00 EDT <![CDATA[Building the Business Case for Host Intrusion Defense]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Constellation Energy Group]]> Thu, 01 Feb 2007 24:00:00 EST <![CDATA[AETHON Chooses Landslide Technologies over SFA/CRM]]> Wed, 11 Jun 2008 24:00:00 EDT <![CDATA[Xpressite Website Content Management for SMB Overview Video]]> Wed, 11 Jun 2008 24:00:00 EDT <![CDATA[Effectively Manage Oracle Upgrades with Application Lifecycle Management (ALM)]]> Sun, 01 Jun 2008 24:00:00 EDT <![CDATA[Extraordinary Customer Service]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Changing Business, Changing Lives]]> Wed, 01 Aug 2007 24:00:00 EDT <![CDATA[Go Green and Increase Profitability with Virtual Contact Centers]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Microsoft Dynamics CRM Online ® Offer]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Beyond Converged Networks: Driving User Productivity through Unified Communications and Collaboration]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[6 Top Support Issues that Keep Execs Awake at Night]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Robinson Fin Machines Drives Productivity up, Lead Times down with M1]]> Mon, 19 May 2008 24:00:00 EDT <![CDATA[Optimizing the Supply Chain: Best Practices for Becoming a Best-Run Government Organization]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[A Global Sales Force Spread over Five Continents Becomes More Effective with Cameleon]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Retaining Global Leadership with Cameleon Multichannel Commerce]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Optimizing Complex Selling and Ordering Processes across Europe]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Avoiding Data Integration Pitfalls]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Sales Order Management Software for .Net2.0]]> Thu, 01 May 2008 24:00:00 EDT <![CDATA[Accelerate ROI and Reduce Costs with Incentive Compensation System]]> Wed, 07 May 2008 24:00:00 EDT <![CDATA[EMC Documentum Archive Services for SAP]]> Wed, 25 Jan 2006 24:00:00 EST <![CDATA[ImageMC++: A Complete Solution for Health Claim Processing]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration.]]> Mon, 01 Sep 2003 24:00:00 EDT <![CDATA[Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Trends in Reinsurance Administration 2008 Reinsurance Administration Survey Results]]> Thu, 01 Jun 2006 24:00:00 EDT <![CDATA[Workers Compensation Management System (WCMS)]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Best Practices for Delivering Interactive, Intelligent Documents]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform]]> Tue, 01 Aug 2006 24:00:00 EDT <![CDATA[Customer Information Quality Protection and Assessment]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Dialogue Live: The Solution for Intelligent, Interactive Documents]]> Fri, 25 Apr 2008 24:00:00 EDT <![CDATA[Enterprise Content Management: From Strategy to Solution]]> Fri, 02 Nov 2007 24:00:00 EDT <![CDATA[Oracle Customer Services Resource Center]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Top Five Things to Do to Prepare for an Oracle Upgrade]]> Mon, 21 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct for Field Service Automation]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Dispatch Direct: Concrete Cutting Service Provider]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[Field Service Automation - No Longer a "Maybe" but a "Must"]]> Wed, 16 Apr 2008 24:00:00 EDT <![CDATA[How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence]]> Wed, 16 Apr 2008 09:00:00 EDT <![CDATA[Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management]]> Tue, 01 Apr 2008 24:00:00 EDT <![CDATA[Supply Chain Opportunity Assessment for Processes and Performance]]> Mon, 14 Apr 2008 24:00:00 EDT <![CDATA[Inventory Optimization Can Increase Your Profitability]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[FACTS® CLAIMS & ENCOUNTERS™]]> Mon, 01 Jan 2001 24:00:00 EST <![CDATA[Numara® FootPrints Change Management: Solutions for Automating and Managing Change]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Numara® Track-It! 8 Overview Webinar]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Sales and Operations Planning: The Key to Continuous Demand Satisfaction]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[Transform into a Demand-Driven Enterprise with an Agile Business Management System]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy]]> Wed, 19 Mar 2008 24:00:00 EDT <![CDATA[Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Choosing the Right Enterprise Report-Management System for Your Enterprise, Buyer's Guide: Purchasing Criteria]]> Fri, 01 Jun 2007 24:00:00 EDT <![CDATA[MapXTreme Java Edition Data Sheet]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Optim Data Growth Solution for Oracle's PeopleSoft Enterprise]]> Thu, 13 Mar 2008 24:00:00 EDT <![CDATA[Transforming Branch Banking: Real-Time Advice in the 21st Century]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[The One-to-One Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[MapXtreme Java v4.8.1]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights.]]> Fri, 07 Mar 2008 24:00:00 EST <![CDATA[Take Your Customer Service to the Next Level: Are You Providing Your Customers with a Satisfying Experience That Will Keep Them Coming Back?]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[To Get Promoted in Customer Support, Do These Five Things]]> Sat, 01 Mar 2008 24:00:00 EST <![CDATA[ExtraView Enterprise - Business Process Management Software]]> Mon, 10 Mar 2008 24:00:00 EDT <![CDATA[Accelerate Business Performance Gains with Manufacturing Execution Systems]]> Sun, 01 Apr 2007 24:00:00 EDT <![CDATA[Deliver Full Workforce Optimization and Build the Optimal Service Solution]]> Tue, 29 Apr 2003 24:00:00 EDT <![CDATA[Network Optimization: Achieving Success and Profitability in Field Service]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Consumer Electronics Storage Manufacturer]]> Wed, 27 Feb 2008 24:00:00 EST <![CDATA[Communications Solutions Suite]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Meeting Tomorrow's Internet Performance Requirements]]> Thu, 01 Mar 2007 24:00:00 EST <![CDATA[Streamlining Operations by Integrating Front- And Back-Office Functions]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[HEALTHsuite® - Claims Processing Software]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Intelligent Call Handling - Optio Improves Customer Responsiveness]]> Thu, 18 Jan 2007 24:00:00 EST <![CDATA[Increase Operational Efficiency by Outsourcing]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Lumber Company Cuts Customer Delays down to Size]]> Sun, 01 Jan 2006 24:00:00 EST <![CDATA[Improving Customer Service in SMBs through Collaborative Tools]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Eight Strategies for First Rate Customer Service]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[3 Tips for Managing Customer Relationships]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[Affordable Business-Class Mobility]]> Mon, 01 Jan 2007 24:00:00 EST <![CDATA[11 Criteria for Selecting the Best ERP System Replacement]]> Sat, 01 Jan 2005 24:00:00 EST <![CDATA[Uniting IT with Business through ITSM: Oracle Leads the Charge]]> Sat, 01 Dec 2007 24:00:00 EST <![CDATA[Oracle Advanced Customer Services: Solution Support Center]]> Mon, 18 Feb 2008 24:00:00 EST <![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy?]]> Wed, 13 Feb 2008 24:00:00 EST <![CDATA[Still Struggling to Reduce Call Center Costs without Losing Customers?]]> Fri, 01 Feb 2008 24:00:00 EST <![CDATA[Zero to Five: A Stepwise Progression for MDM and Data Governance]]> Wed, 05 Dec 2007 24:00:00 EST <![CDATA[Mass Customization - Today's Strategy, Future's Necessity]]> Mon, 01 Oct 2007 24:00:00 EDT <![CDATA[The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions]]> Sun, 01 Jul 2007 24:00:00 EDT <![CDATA[Treating 11 Million Customers as Individuals: How Nationwide Building Society Made Customer Relationship Management Deliver Returns]]> Sat, 01 Jul 2006 24:00:00 EDT