<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Customer Support Software Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Customer-Support-Software.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 26 Aug 2008 16:15:34 EDT</lastBuildDate>
	<pubDate>Tue, 26 Aug 2008 16:15:34 EDT</pubDate>  <item> <title><![CDATA[Resource Center]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219406881_467.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
   Published by: AMD]]></description>
		<pubDate>Fri, 22 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[APC Critical Power &#38; Cooling Resource Center]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216993634_804.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    APC &#39;s Power and Cooling Resource Center is a fully integrated solution provider for Critical Power and Cooling Services. There are more than 12,000 APC-MGE employees standing by ready to serve you.
   Published by: APC]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Bowen &#38; Groves Wins ContactCenterWorld.com 2008 Members&#39; Choice Award]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216738105_141.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Bowen &#38; Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
   Published by: Bowen & Groves]]></description>
		<pubDate>Tue, 22 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215792027_781.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information.  ECHO&#153; provides the vehicle for this.
   Published by: Teleformix]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Giving ETL processes a makeover: Optimization tips and tricks]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215706890_887.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget.
   Published by: Syncsort]]></description>
		<pubDate>Wed, 16 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Being Agile in a Non&#45;Agile World]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214931260_567.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
   Published by: Ivar Jacobson Consulting]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Uncovering Hidden B2B Sales Potential]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214931179_603.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
   Published by: MapInfo Corporation]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Microsoft Dynamics CRM Online &#174; Offer]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1211988033_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
   Published by: Microsoft]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Putting the Relationship Back in Relationship Marketing &#45; Driving Value through Customer Engagement and Advocacy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1205952541_380.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper gives insights gained from years of client work across a range of industries, and outline steps for developing an analytics-based Relationship Marketing engagement management and tracking system.
   Published by: MarketBridge]]></description>
		<pubDate>Wed, 19 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[TCO Case Study: Central Plastics]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1205868672_857.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This total cost of ownership (TCO) case study explores how Oracle E-Business Suite On Demand reduces costs, increases flexibility, and primes companies for growth.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 18 Mar 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[To Get Promoted in Customer Support, Do These Five Things]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1205163995_131.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
   Published by: Parature, Inc.]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Meeting Tomorrow&#39;s Internet Performance Requirements]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1204040361_675.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
   Published by: Keynote Systems]]></description>
		<pubDate>Thu, 01 Mar 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[How to Provide World&#45;Class Customer Service in Small and Midsized Businesses]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203602455_327.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join industry experts&#44; leading business authors&#44; and BizWise TV host Rick Spence as they discuss the whys and hows of providing world&#45;class care to customers.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 21 Feb 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

