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	<rss version="2.0"> <channel> <title>Bitpipe: ITIL Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/ITIL.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Mon, 01 Dec 2008 14:15:38 EST</lastBuildDate>
	<pubDate>Mon, 01 Dec 2008 14:15:38 EST</pubDate>  <item> <title><![CDATA[Managing Modern IP Networks: The Business Is the Network]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227800988_312.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL)&#44; allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals.
   Published by: NetScout Systems, Inc.]]></description>
		<pubDate>Thu, 27 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ITSM: It&#39;s about Managing Change]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227719821_844.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 26 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Mandate for Lights&#45;Out IT Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227112964_532.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment.
   Published by: Dorado Software]]></description>
		<pubDate>Wed, 19 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Optimizing the Virtual Environment: Five (5) Guidelines for Selecting a Virtual Monitoring &#38; Management Solution]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1227026561_915.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the &#34;best fit vendor&#34; for specific needs.
   Published by: uptime software inc.]]></description>
		<pubDate>Tue, 18 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Data Center Automation and Virtualization]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1226075093_641.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast will provide insight on how to Gain Confidence and Control with Service Management and how IT can provide greater business value.
   Published by: CA]]></description>
		<pubDate>Fri, 07 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Total Support: Achieving Sustainable Business Growth with a Remote Support Solution]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225984765_742.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
   Published by: NTR Global]]></description>
		<pubDate>Thu, 06 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Advanced Market Place SM7 Demo]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225984765_467.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Looking to improve service quality&#63; HP has the most comprehensive ITSM solution in the industry. By aligning services&#44; software&#44; education&#44; and hardware around service management&#44; HP is able to deliver a complete and comprehensive I...
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 06 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Virtualization and Automation Drive Dynamic Data Centers]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225387004_323.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how virtualization and automation in the data center will lead to better customerexperience, reduced environmental impact and increased capacity for future services.
   Published by: CA]]></description>
		<pubDate>Thu, 30 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Elavon Achieves Greater Business Agility with CA Data Center Automation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225294670_429.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
   Published by: CA]]></description>
		<pubDate>Wed, 29 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[10 Simple Steps to ITIL Network Compliance]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1224260283_964.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this&#44; aligning service design&#44; development&#44; and delivery more closely with business goals.
   Published by: Netcordia]]></description>
		<pubDate>Fri, 17 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ITIL&#174; v3: What It Is and Why You Should Care]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223725496_115.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explains ITIL by describing its benefits&#44; where it comes from&#44; why you need to know about it&#44; which types of IT organization can benefit from using it&#44; and how to get started.
   Published by: Global Knowledge]]></description>
		<pubDate>Sat, 11 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Shortcut Guide to Virtualization and Service Automation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223638376_803.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management.   It helps demystify virtualization and helps you determine if virtualization is right for your environment.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 10 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[A Comprehensive Approach to Practicing ITIL Change Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1170940181_393.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read &#34;A Comprehensive Approach to Practicing ITIL Change Management&#44;&#34; a compelling white paper from Enterprise Management Associates&#44; to learn best practices for integrating your batch process automation and change management solutions.
   Published by: BMC Software, Inc]]></description>
		<pubDate>Thu, 01 Feb 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Prevent Garbage-In, Garbage-Out in Your CMDB. Real-World Best Practices from Maritz and HP]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222287889_680.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Wed, 24 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enterprise Change Management: Simple Steps to Successful Deployment]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221841640_161.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
   Published by: Telelogic, An IBM Company]]></description>
		<pubDate>Fri, 19 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Enterprise Change Process]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1221760528_896.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Enterprise Change Management (ECM) looks at an enterprise&#39;s lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
   Published by: Telelogic, An IBM Company]]></description>
		<pubDate>Thu, 18 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Applying ITIL Best Practices to IPAM]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1220635505_306.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM)&#44; and the benefits that can be achieved from using an ITIL management framework.
   Published by: BT INS]]></description>
		<pubDate>Fri, 05 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219941850_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today&#39;s enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
   Published by: CA]]></description>
		<pubDate>Thu, 28 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enhancing IT Support with Knowledge Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219676052_91.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Knowledge Management is a multi&#45;faceted initiative involving a degree of cultural change for the organization&#44; it requires a change in processes&#44; a reevaluation of how knowledge is captured and represented.
   Published by: CA]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Blackberry Certification Program: Understanding IT Certifications]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219676055_631.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this session&#44; Esper Chawah explains the fundamentals of high stakes certification programs as well as the IT certification exam process.
   Published by: BlackBerry]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Essential ITIL: What You Need to Succeed]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219676053_42.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    ITIL starts with a commitment to the people of IT&#44; because it consists of a series of individual IT practitioner certifications.
   Published by: CA]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219676054_777.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The combined enterprise goal of simplifying the daily operations of today&#39;s data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost&#45;effective and risk&#45;free business.
   Published by: CA]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Business Service Management Links IT Services to Business Goals]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219676051_628.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
   Published by: CA]]></description>
		<pubDate>Mon, 25 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service Management: Identify and Leverage Your Existing Service Life Cycles]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1218554692_592.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
   Published by: IBM]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Case Study: Children&#39;s Memorial Hospital]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216993641_558.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study Children&#39;s Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital&#39;s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
   Published by: ABS Associates, Inc.]]></description>
		<pubDate>Fri, 25 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Database Security: Preventing Enterprise Data Leaks at the Source]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216055638_177.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses the growing internal threats to business information&#44; the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data.
   Published by: Oracle Corporation]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Five CIO Challenges Addressed by Better Change Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215708510_633.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In today&#39;s fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
   Published by: Telelogic, An IBM Company]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Roundtrip Traceability: Enhancing Quality in the Software Development Lifecycle]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215708512_678.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Roundtrip Traceability enhances quality in the software development lifecycle (SDL). This provides stakeholders and their customers with the ability to assess the impact of a change and report and monitor development to ensure continuous improvement.
   Published by: Telelogic, An IBM Company]]></description>
		<pubDate>Thu, 10 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Realizing ITIL V3: Top Technologies to Drive Value]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1213725976_465.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Interested in ITIL v3 but not sure how to start&#63; ITIL v3 best practices define how IT can better organize itself to understand and meet business needs&#44; from strategy to operations and ongoing improvement.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ITIL:  An Indispensable Guide]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212600758_552.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Explore the benefits of ITIL and IT service management (ITSM) and how ITSM will give IT administrators the tools they need to get a handle on the costs, the value and increase the efficiencies of their operations.
   Published by: matrix42]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212170102_374.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Gartner Case Study: Gartner focuses on how a company changed its desktop management improving processes and security along the way.
   Published by: matrix42]]></description>
		<pubDate>Tue, 26 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Forrester Wave: Service Desk Management Tools&#44; Q2 2008 - Axios, BMC, CA, HP, IBM, And Infra Lead For Large Enterprises]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1209147333_362.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 07 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Emerging IT Shift towards Business Service Automation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1209147333_404.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 01 Nov 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Customer Services Resource Center]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208883720_588.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Oracle customer resource center is designed to help you learn about best practices and cost-effective ways to simplify the upgrade process for Oracle Database. Simplify your upgrade challenges, no matter what stage you're at in the upgrade process.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Taking the Guesswork out of ITIL]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208883719_694.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    ITIL Service Delivery provides the processes for identifying&#44; planning and provisioning IT services&#44; while Service Support addresses the day&#45;to&#45;day support and maintenance of these services.
   Published by: Netuitive, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[How Oracle leverages ITIL v3 to Help Customers Upgrade with Confidence]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208374634_240.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best practices and unique tools are simplifying the upgrade process for their customers.
   Published by: Oracle Corporation]]></description>
		<pubDate>Wed, 16 Apr 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ITIL Now - A Stepped Approach]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206984518_123.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Achieving Service&#45;Level Compliance with Business&#45;Critical Applications]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206987240_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper seeks to help IT managers become proactive in managing their business&#45;critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business&#45;criti...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Improving IT Service Support through ITIL]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1197990732_240.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[HP Key Strategies for Successful Customer CMDB Implementations]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1197907609_282.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies.   This paper lays out successful approaches.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Fri, 01 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle 9<i>i</i> Database Upgrade Management Services Allow You to Upgrade with Confidence.]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203350506_54.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Considering an Oracle 9i upgrade?  Go into it with confidence.  With Oracle's expert guidance, you'll clearly understand your upgrade options, as well as the most cost-effective way to seamlessly migrate to the latest Oracle database technologi
   Published by: Oracle Corporation]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Uniting IT with Business through ITSM: Oracle Leads the Charge]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203350507_390.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Investigating the tangible business results using ITSM, this Aberdeen Research Brief highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer.
   Published by: Oracle Corporation]]></description>
		<pubDate>Sat, 01 Dec 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Hot Storage Skills]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203332823_472.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    2008 will be an exciting, competitive and sometimes confusing time to be a storage professional. It won't be enough to be a great storage tech.
   Published by: Storage Magazine]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Integrating IT to Drive Business Value]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202921602_915.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    ITIL&#45;the Information Technology Infrastructure Library&#45;is the de facto standard for IT service management and delivery.
   Published by: CompuCom Systems, Inc.]]></description>
		<pubDate>Wed, 13 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Key to IT Business Alignment Is In Operations: Best Practice Series]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1196962518_182.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The ability to measure the results of a process and identify weak points is a measure of success with IT. Learn how to recognize and track problems appearing in production to their real root cause so that real process improvement can take place.
   Published by: CA]]></description>
		<pubDate>Mon, 02 Apr 2007 24:00:00 EDT</pubDate> </item>  </channel> </rss>

