<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: IVR Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/IVR.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Thu, 04 Sep 2008 18:16:30 EDT</lastBuildDate>
	<pubDate>Thu, 04 Sep 2008 18:16:30 EDT</pubDate>  <item> <title><![CDATA[Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1220541398_394.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
   Published by: Genesys]]></description>
		<pubDate>Thu, 04 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Thriving in an Economic Downturn]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219406873_506.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low &#150; even when everyone is tightening their budgets.
   Published by: Avaya Inc.]]></description>
		<pubDate>Fri, 22 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212514242_200.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
   Published by: Genesys]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Success Story: Communications &#45; AT&#38;T]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1211222192_207.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The company wanted to meet a goal of answering 92% of all customer calls before abandonment&#44; without adding staff.
   Published by: Genesys]]></description>
		<pubDate>Thu, 01 May 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

