<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Outsourcing Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Outsourcing.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Fri, 25 Jul 2008 08:15:18 EDT</lastBuildDate>
	<pubDate>Fri, 25 Jul 2008 08:15:18 EDT</pubDate>  <item> <title><![CDATA[PODCAST: Discover the Real-Time Benefits of ERP Outsourcing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216984805_925.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many organizations today are considering an outsourcing model for managing the lifecycle of their ERP environment. Listen to this Podcast and discover the key challenges typically faced in managing ERP environments as well as the benefits outsourcing.
   Published by: Intelligroup, Inc.]]></description>
		<pubDate>Fri, 25 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Gartner: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216654733_896.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism&#44; that enable the emergence of the &#34;community&#34; as a market&#44; collaborative and creative force.
   Published by: Actuate Corporation]]></description>
		<pubDate>Fri, 29 Jun 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Best Practices or Best Effort&#63; IDG Research Reveals Gaps between Information Management Best Efforts and Best Practices]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1216055641_918.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This IDG study provides four decisive actions that respondents are taking to better manage and protect their data, but at the same time, it uncovers several critical areas where enterprises may be falling short.
   Published by: Iron Mountain Digital]]></description>
		<pubDate>Mon, 14 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[2007 Asset Management Operations and Compensation Survey]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215708512_315.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This Asset Management Operations and Compensation Survey conducted by Advent Users Group and Advent Software was taken by over one hundred investment firms. Technology, operations and compensation were the three key areas covered in the survey.
   Published by: Advent Software, Inc.]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Back Office Outsourcing and Investment Reporting &#45; A Guide for Investment Advisors]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215708513_524.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors.
   Published by: Advent Software, Inc.]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Outsourcing Systems Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215708521_731.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This whitepaper is based on an OnForce/TechTarget webcast entitled &#34Outsourcing Systems Management&#34. The demand for outsourcing is discussed from the perspective of a business but not from a technology perspective.
   Published by: OnForce, Inc.]]></description>
		<pubDate>Tue, 01 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Overcoming Web 2.0 Challenges Through Load Testing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215615269_64.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
   Published by: Keynote Systems]]></description>
		<pubDate>Wed, 09 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The IT Guidebook to Evaluating Hosted Exchange Providers]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1213119182_51.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success.
   Published by: 123Together]]></description>
		<pubDate>Tue, 10 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Discover the Real-Time Benefits of ERP Outsourcing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215013205_51.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many organizations today are considering an outsourcing model for managing the lifecycle of their ERP environment. View this Webcast and discover the key challenges typically faced in managing ERP environments as well as the benefits outsourcing.
   Published by: Intelligroup, Inc.]]></description>
		<pubDate>Tue, 15 Jul 2008 12:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Enable Project&#45;Centric Manufacturing with Business Software]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214931240_825.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Project&#45;centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.
   Published by: IFS]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Pros and Cons of On-site Systems Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214424059_208.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In an accompanying podcast, the Channel Media Group's Stephen J. Bigelow examines the pros and cons of on-site systems management. Find out what the advantages and disadvantages are as you keep an eye on market dynamics and strive to stay competitive.
   Published by: OnForce, Inc.]]></description>
		<pubDate>Fri, 27 Jun 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Are you ready for outsourced systems management?]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214427357_635.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In a Webcast presentation, Noel, Ptak &amp; Associates Analyst Richard Ptak assesses the outsourcing of systems management services and discusses the range of issues facing service providers.
   Published by: OnForce, Inc.]]></description>
		<pubDate>Fri, 27 Jun 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Getting Creative: Driving Performance through SAP&#45;based Solutions]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1214505975_63.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition.
   Published by: Accenture]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Dimensions Is Fast! How Fast&#63; Try 60 Times Faster! (Dimensions CM versus Subversion)]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212693187_873.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Not only is Serena Dimensions CM the industry's "most capable software change and configuration management tool", it is also the fastest. That's because it's built for speed, delivering the superior performance that teams need to accomplish their goals.
   Published by: SERENA Software, Inc.]]></description>
		<pubDate>Sun, 01 Jun 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[What You Need to Know about Degaussing: Selecting a Degausser&#44; Using a Degausser and Outsourcing Degaussing Services]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212170079_414.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Degaussing is a magnetic field using an alternating field of sufficient intensity to saturate the media&#44; the magnetic field is then slowly withdrawn or reduced and the magnetic media is left in a magnetic neutral state&#44; or erased.
   Published by: Peripheral Manufacturing. Inc.]]></description>
		<pubDate>Fri, 30 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1211541842_212.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
   Published by: CosmoCom, Inc.]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Aviation Week&#39;s Outsourcing and Maintenance Industry Trends]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1210960399_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This study&#44; which was commissioned by SAP in cooperation with Axon Solutions Inc.&#44; found that most respondents believe there will be some re&#45;settling of MRO operations internally versus outsourcing during the coming five years.
   Published by: SAP America Inc]]></description>
		<pubDate>Fri, 16 May 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1210787500_622.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The ability to manage operations&#44; expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.
   Published by: IBM]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Shared Services: Commercial Models &#45; Enabling Sharing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1210787502_617.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This guide sets out to propose a vision for how Shared Services might develop over the next 10&#45;1 years and identify the key requirements of a commercial model for Shared Services.
   Published by: IBM]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Hosted Virtual Desktop Product Reviews]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1210361750_182.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Solid ICE is the industry&#39;s highest performing and most scalable virtual desktop product. It allows enterprises the benefit of centralized desktops&#44; without the need to change their applications or infrastructure.
   Published by: Qumranet Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Managing Video Networks in a Metro Environment]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1210095202_899.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Next generation networks are a key enabler of an effective end&#45;to&#45;end security solution. Preventing disruptive elements is both a public duty and a key business requirement to entice passengers and generate the associated revenues.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Podcast: Storage-as-a-Service: CIO's Solution for Making Data Safe, Secure and Useful]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1209674135_389.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Listen to this Podcast, featuring John Clancy, President of Iron Mountain Digital, to learn more about outsourcing and SaaS technologies.
   Published by: Iron Mountain Digital]]></description>
		<pubDate>Thu, 01 May 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Talent Management &#45; The New Business Imperative]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1209244768_655.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis.
   Published by: SAP America Inc]]></description>
		<pubDate>Wed, 01 Aug 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Maximize the Strategic Value of Your Supply Chain with Bristlecone]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208187660_468.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn how Bristlecone's services cover the entire supply chain spectrum, ranging from supply chain strategy and network design to supply chain systems implementations. Explore how you can maximize the strategic value of your supply chain.
   Published by: Bristlecone]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Get Ready for Markets in Financial Instruments Directive (MiFID): Implications of Level 2]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1207851870_337.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper details the benefits associated with Business Rule Management Systems (BRMS) and highlights the business and technological impact of the Markets in Financial Instruments Directive (MiFID).
   Published by: ILOG, Inc.]]></description>
		<pubDate>Mon, 01 Oct 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Seven IT Strategies to Help Survive the Downturn]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1207767488_418.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The document describes the seven IT strategies worth taking a closer look at that can make a difference and have an impact.
   Published by: CompuCom Systems, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Developing a Business Continuity Strategy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206033259_538.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses the technologies and techniques necessary for an optimized business continuity strategy.
   Published by: CDW Corporation]]></description>
		<pubDate>Sat, 01 Jan 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Effective Field Service Outsourcing and Channel Management Strategies]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1204134517_726.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Bookended by the OEM and the end&#45;customer&#44; service networks can be comprised of multiple organizations like 3PLs&#44; contract field service outfits&#44; contract manufacturers&#44; distributor partners&#44; and even other OEMs.
   Published by: SERVICEPower]]></description>
		<pubDate>Wed, 01 Mar 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Network Optimization: Achieving Success and Profitability in Field Service]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1204134520_590.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    A key element and requirement for optimization is the ability to manage field resources.
   Published by: SERVICEPower]]></description>
		<pubDate>Sat, 01 Jan 2005 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[WEALTH MANAGER&#39;S TAKE ON OUTSOURCING]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203965751_54.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers&#39; processes&#44; quality standards&#44; cost efficiency and knowledge.
   Published by: Wipro Technologies]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Resource Center: Outsourcing and Optimizing Your Business]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203689450_154.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Discover 10 ways that technology can help optimize and make your business more efficient with access to BizWiseTV&#39;s interactive Outsourcing Resource Center.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Fri, 22 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Peak Efficiency: Streamlining Small and Mid&#45;Sized Businesses]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203602458_360.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Join us as we examine ways to improve efficiency through outsourcing or out&#45;tasking&#44; plus&#44; special guests discuss how and why to go multinational the day you open your doors.
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Thu, 21 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Increase Operational Efficiency by Outsourcing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203602456_817.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    There are only so many hours in the day&#44; do you really want your employees spending valuable time managing your business&#39;s information technology (IT) system&#63;
   Published by: Cisco Systems, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Security Trends 2008]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1203617914_356.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    With increasingly sophisticated cybercrime networks and complex corporate information systems&#44; collisions and intersections between them are a key factor in risk management for businesses in 2008.
   Published by: Kaspersky Lab]]></description>
		<pubDate>Fri, 01 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Information Security Roles and Responsibilities Made Easy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202832009_588.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Reducing the total cost of information security services by properly documented roles and responsibilities.
   Published by: Information Shield, Inc.]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy&#63;]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202921600_276.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Let&#39;s examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
   Published by: ABS Associates, Inc.]]></description>
		<pubDate>Wed, 13 Feb 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[The Impact of Technology on Cost in Business Process Outsourcing (BPO)]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1201886613_195.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider&#39;s total contract value (TCV)&#44; and are often overlooked by buyers.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Enterprise Services Architecture for Enterprise Resource Planning (ERP): Delivering Operational Excellence]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1201886590_623.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Learn business strategies&#44; trends and issues related to enterprise resource planning (ERP). Discover the importance of enterprise services architecture (ESA) and the role it plays in creating value and responding to evolving business needs in ERP.
   Published by: SAP America Inc]]></description>
		<pubDate>Sun, 01 Jan 2006 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Human Capital Management (HCM): How Top Organizations Drive Company Profits Efficiently]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1201886575_14.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Discover how companies are meeting today&#39;s human capital challenges such as optimizing the efficiency of transactional processes&#44; centralizing and consolidating HR operations&#44; and using IT to integrate systems&#44; data and processes across...
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Choosing a Remote DBA instead of a Full&#45;time Consultant&#63;]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1196429948_867.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Relational databases like Oracle grow 3x to 5x in size every three years&#44; but most are not backed up properly. Learn about one of the newest trends in the industry: to outsource or out&#45;task to your database administration needs.
   Published by: Ntirety]]></description>
		<pubDate>Fri, 30 Nov 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Master Data Management (MDM): Extract Value from your Most Important Intangible Asset]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1194631969_320.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Explore the importance of and the barriers to achieving sound master data. Discover the ideal master data management (MDM) solution and the value and benefits of effective management of master data.
   Published by: SAP America Inc]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Outsourcing in the WEB 2.0 World]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1193674939_682.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    With more organizations adopting Web 2.0&#44; there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo...
   Published by: Wipro Technologies]]></description>
		<pubDate>Mon, 01 Oct 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Leveraging Information Technology Infrastructure Library (ITIL&#174;) Best Practices to Attain Organizational Maturity]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1193674918_748.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    While ITIL is the de facto approach for service management&#44; CIOs often struggle with understanding ITIL and its benefits. Learn about real&#45;world ITIL implementations that encompass product procurement&#44; service desk and network management so...
   Published by: CompuCom Systems, Inc.]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Simplifying Contact Center Technology]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1190808679_123.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization???s contact center technology.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 01 Aug 2006 24:00:00 EDT</pubDate> </item>  </channel> </rss>

