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	<rss version="2.0"> <channel> <title>Bitpipe: Service Level Management Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Service-Level-Management.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 19 Nov 2008 24:00:00 EST</lastBuildDate>
	<pubDate>Wed, 19 Nov 2008 24:00:00 EST</pubDate>  <item> <title><![CDATA[A Guide to Diagnosing .Net Application Errors]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1200499892_676.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
   Published by: AVIcode, Inc.]]></description>
		<pubDate>Sat, 01 Sep 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Advanced Market Place SM7 Demo]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225984765_467.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Looking to improve service quality&#63; HP has the most comprehensive ITSM solution in the industry. By aligning services&#44; software&#44; education&#44; and hardware around service management&#44; HP is able to deliver a complete and comprehensive I...
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Thu, 06 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[IT Briefing: Service Delivery Best Practices: Translating Customer Needs into Network Services]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225815442_941.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this transcript from a SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Tue, 04 Nov 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Splunk for Windows&#153;]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1224774537_94.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Splunk for Windows&#44; an application built on the Splunk IT Search platform&#44; indexes all the data generated by Windows desktops&#44; servers and applications including event logs&#44; registry keys&#44; performance metrics and application logs.
   Published by: Splunk]]></description>
		<pubDate>Thu, 23 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Next-generation service provider platforms: What do service providers need?]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1224708188_143.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this SearchTelecom.com videocast, telecom expert Tom Nolle discusses what carriers need to embrace in order to save themselves from being marginalized due to drastically reduced "revenue per bit" pricing.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Wed, 22 Oct 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Metastorm Enterprise for Six Sigma]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223480753_231.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
   Published by: Metastorm]]></description>
		<pubDate>Wed, 08 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[ROI with Proactive Network and Voice Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222949031_494.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this paper&#44; CA presents an eye&#45;opening look at ways to improve your IT infrastructure at its most fundamental level.
   Published by: CA]]></description>
		<pubDate>Thu, 02 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[N-central Express]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222371432_308.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
   Published by: N-able Technologies]]></description>
		<pubDate>Thu, 25 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Incorporating SLA Requirements into Your Database Monitoring Plan]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1220541385_792.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
   Published by: Embarcadero Technologies, Inc.]]></description>
		<pubDate>Thu, 04 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[E-Guide - IP Enables Service Creation]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1220277023_71.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    IP technologies&#44; including Web 2.0 and the emerging interactivity of the Web&#44; can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
   Published by: Alcatel-Lucent]]></description>
		<pubDate>Mon, 01 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Call Center Management: Planning&#44; Scheduling&#44; Historical and Real Time Statistics]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219941853_885.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
   Published by: DeskFlex]]></description>
		<pubDate>Thu, 28 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219941850_600.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today&#39;s enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
   Published by: CA]]></description>
		<pubDate>Thu, 28 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Nimsoft&#153; Service Level Management Solutions]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1219325269_917.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Nimsoft is the premier provider of business&#45;focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation&#44; deployment and use.
   Published by: Nimsoft, Inc.]]></description>
		<pubDate>Wed, 20 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Service Level Management: On the Level]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1218824020_18.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
   Published by: Nimsoft, Inc.]]></description>
		<pubDate>Fri, 15 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Overcoming Web 2.0 Challenges Through Load Testing]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1215615269_64.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
   Published by: Keynote Systems]]></description>
		<pubDate>Wed, 09 Jul 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[CA Application Quality Management and Testing Tools Bloor Research, 15 Apr 2008]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1213377126_318.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
   Published by: CA]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[VOIP Infrastructure for the Evolving Enterprise: How to Control Costs&#44; Mitigate Risk&#44; and Ensure Service Levels in an Ever&#45;Changing Network Environment]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212693163_283.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
   Published by: NET Quintum]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Transforming Business: Optimizing the Business Outcomes of SOA]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1209485435_150.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first&#44; sensitive steps of the long journey to companywide SOA enablement.
   Published by: Hewlett-Packard Company]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Redefining the Performance Management Process]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208883716_840.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    The key to addressing the entire performance management challenge is to start with the fundamentals &#45; the way baselines and thresholds are handled.
   Published by: Netuitive, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Accelerating BSM Adoption]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208883714_26.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Netuitive&#39;s solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents&#44; event consoles&#44; asset inventories and service modeling tools.
   Published by: Netuitive, Inc.]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Optimizing Virtual Environments Requires Self&#45;Learning Performance Management]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208883718_226.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Self&#45;learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
   Published by: Netuitive, Inc.]]></description>
		<pubDate>Tue, 01 May 2007 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Managing Assets with Numara&#174; Track-It! (including Bar Code)]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206984815_308.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Listen to this Webcast to learn how to manage your company&#39s assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[ITIL Now - A Stepped Approach]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206984518_123.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
   Published by: Numara Software]]></description>
		<pubDate>Sat, 01 Mar 2008 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Meeting Tomorrow&#39;s Internet Performance Requirements]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1204040361_675.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
   Published by: Keynote Systems]]></description>
		<pubDate>Thu, 01 Mar 2007 24:00:00 EST</pubDate> </item>  <item> <title><![CDATA[Think beyond Software Performance Monitoring: A Perspective on Your Service&#45;Level Management Strategy]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1202412076_113.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring.
   Published by: Keynote Systems]]></description>
		<pubDate>Sun, 01 May 2005 24:00:00 EDT</pubDate> </item>  </channel> </rss>

