<?xml version="1.0" encoding="ISO-8859-1" ?>









	<rss version="2.0"> <channel> <title>Bitpipe: Technical Support Staff Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/Technical-Support-Staff.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 29 Oct 2008 12:15:23 EDT</lastBuildDate>
	<pubDate>Wed, 29 Oct 2008 12:15:23 EDT</pubDate>  <item> <title><![CDATA[Demo: Connected Backup for PC &#45; Reduce Risks and Costs of Data Loss]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1225294700_666.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This webcast introduces Connected Backup for PC, which utilizes advanced data reduction techniques that enable automatic, highly efficient backups without requiring end user action or IT staff involvement.
   Published by: Iron Mountain Digital]]></description>
		<pubDate>Wed, 29 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Mentor Graphics Video Testimonial]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1224337309_934.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
   Published by: InQuira Inc]]></description>
		<pubDate>Sat, 18 Oct 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222447187_343.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global&#39;s remote technical support solution. Learn more about NTR support.
   Published by: NTR Global]]></description>
		<pubDate>Fri, 26 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improving Customer Support and Help Desk Efficiencies with On&#45;demand Remote Support]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222447187_945.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
   Published by: NTR Global]]></description>
		<pubDate>Fri, 26 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Build a New Business Model Using a Remote Support Solution]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222447188_163.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR&#39;s Remote Support was their solution.
   Published by: NTR Global]]></description>
		<pubDate>Fri, 26 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1222447186_287.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    By choosing NTRsupport&#44; DHL successfully increased productivity&#44; reduced costs&#44; and simultaneously improved customer satisfaction.
   Published by: NTR Global]]></description>
		<pubDate>Fri, 26 Sep 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[On Demand Remote Desktop Support Trial]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1218022356_665.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without leaving your office.
   Published by: NTR Global]]></description>
		<pubDate>Wed, 06 Aug 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Oracle Helps Alltel save $30 Million per Year]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1208281327_742.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle&#39;s Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting.
   Published by: Oracle Corporation]]></description>
		<pubDate>Tue, 15 Apr 2008 24:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Helpdesk Managed Services &#45; Maximize End&#45;User Satisfaction for Enterprises]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1201637166_782.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    As a sophisticated helpdesk solution&#44; ABShelp&#153; allows users to communicate with support professionals through various channels &#45; voice&#44; online chat&#44; email&#44; or fax &#45; and to track their issue status through resolution.
   Published by: ABS Associates, Inc.]]></description>
		<pubDate>Tue, 01 Jan 2008 24:00:00 EST</pubDate> </item>  </channel> </rss>

