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	<rss version="2.0"> <channel> <title>Bitpipe: VoiceXML Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/VoiceXML.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Tue, 03 Jun 2008 12:15:49 EDT</lastBuildDate>
	<pubDate>Tue, 03 Jun 2008 12:15:49 EDT</pubDate>  <item> <title><![CDATA[The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1212514242_200.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
   Published by: Genesys]]></description>
		<pubDate>Tue, 01 Apr 2008 24:00:00 EDT</pubDate> </item>  </channel> </rss>

