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	<rss version="2.0"> <channel> <title>Bitpipe: White Papers Research</title> 
	<link>http://cyberlibrary.wsta.org/rlist/term/White-Papers.html?asrc=RSS_BP </link> <description>White papers, webcasts,
	podcasts, IT downloads and product information provided by Bitpipe</description>
	<language>en-us</language> <lastBuildDate>Wed, 08 Oct 2008 11:15:31 EDT</lastBuildDate>
	<pubDate>Wed, 08 Oct 2008 11:15:31 EDT</pubDate>  <item> <title><![CDATA[Voice of the Customer: Text Analytics for the Responsive Enterprise]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1223401301_347.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
   Published by: IBM]]></description>
		<pubDate>Wed, 08 Oct 2008 09:00:00 EDT</pubDate> </item>  <item> <title><![CDATA[Achieving Service&#45;Level Compliance with Business&#45;Critical Applications]]></title> <link><![CDATA[http://cyberlibrary.wsta.org/detail/RES/1206987240_372.html?asrc=RSS_BP_TERM]]></link>
		<description><![CDATA[
    This paper seeks to help IT managers become proactive in managing their business&#45;critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business&#45;criti...
   Published by: Quest Software]]></description>
		<pubDate>Mon, 01 Jan 2007 24:00:00 EST</pubDate> </item>  </channel> </rss>

